Nearly 80 percent of Caltrain passengers expressed satisfaction with the train system, according to the results of a new customer survey that will be presented at the agency’s Board of Directors meeting on Thursday.
A total of 4,097 passengers responded to Caltrain’s annual Customer Satisfaction Survey, which is carried out as a manner of evaluating the services provided by the agency’s contract train operator, Transit America Services, Inc. (TASI). The passengers were on board when they filled out the questionnaire, which was conducted by the survey contractor Corey, Canapary & Galanis.
Of the respondents, 79 percent said they were somewhat or very satisfied with the Caltrain experience, an improvement from the 75 percent who gave that answer during last year’s survey. Asked to rate the service on a scale of 1 – 5, the passengers gave Caltrain an average rating of 4.01, which was an improvement from the 2015 average rating of 3.93.
Overall, the survey included questions related to 18 facets of the Caltrain system, such as station environments, onboard characteristics, and evaluation of potential service improvements.
A full copy of the report can be found at: http://www.caltrain.com/about/statsandreports/Surveys.html.
Caltrain’s Board of Directors will receive a presentation on the survey findings at the agency’s regularly-scheduled meeting this Thursday, at 10 a.m., in San Carlos.
