The Routing Company (TRC) announced a two-year contract from Maruti Transportation Group (Maruti) for private non-emergency medical transportation (NEMT) under the name “MT Connect” and public on-demand transit (ODT) services in Texas and Florida. Estimated initial volume is 3,000 to 4,500 trips per month.
The contract marks TRC’s first ever NEMT deployment, its expansion in Texas (building from an early on-demand pilot in Houston) and its first entry into the state of Florida. MT Connect NEMT deployments are anticipated to commence this fall in San Antonio and Corpus Christi, Texas, expanding with ODT to the metro Austin area late 2023 and also to Orlando, Fla., in early 2024.
Maruti is a private 24/7 transportation company that serves both transit passengers and provider agencies in the states of Florida and Texas, delivering nearly three million annual passenger trips. It is a women-owned and minority-owned and operated business, with certified minority and/or women-owned business enterprise (MWBE) status and counts both public and private agencies as customers, offering services such as fixed route, shuttle, trolley, paratransit and community transportation.
Under the contract, TRC will deliver NEMT and ODT services by leveraging its full suite of on-demand Pingo products – including the Pingo Access™ and Pingo Analytics™ features.
"Our partnership with Maruti is another example of TRC’s ability to deliver transportation outside traditional public transit. We are fulfilling a critical need in non-emergency medical transportation while leveraging the same proven suite of Pingo products with which we deliver on-demand, paratransit, fixed and flexible transit,” said James Cox, CEO at TRC. “We look forward to delivering nearly 5,000 NEMT trips per month as safely and efficiently as possible – and beyond.”
Introduced in 2023, Pingo Access™ is TRC’s game changer in delivering paratransit services, improving operational efficiency, and enhancing the paratransit passenger experience. It is a feature within the Pingo platform that seamlessly delivers Americans with Disabilities Act (ADA) paratransit services in multiple modes and has the same user interface while integrating settings and constraints optimized for paratransit.
“TRC’s unmatched utilization rate, combined with our powerful algorithm, is what sets us apart,” said Dick Alexander, chief development officer at TRC. “Delivering safe, accessible, and efficient NEMT and ODT at scale is not a responsibility we take lightly – and with our market-leading Pingo products, we are going to do just that."
