MARTA releases 2023 Customer Charter

Metropolitan Atlanta Rapid Transit Authority (MARTA) has released the agency’s annual Customer Charter to show how MARTA will be delivering improvements for current and future riders.

“We are laser-focused on making improvements, both large and small, throughout our system,” said MARTA General Manager and CEO Collie Greenwood. “By releasing this charter, we want to demonstrate to our customers that they are central to everything we do. We’re also enlisting their help in keeping us accountable over the coming year.”

MARTA is improving service with new bus shelters and amenities and by providing more reliable, real-time bus and rail arrival information. The authority is also enhancing the customer experience with improved platform lighting and a new Station Soccer field at East Lake Station.

Below is the full list of commitments released by MARTA:

• 200 new bus shelters and amenities
• 20 CCTV security cameras in surface parking lots
• Five rail stations with resurfaced parking lots
• Four rail stations with brighter platform lighting
• Four long-term parking decks with new payment systems
• Three new Breeze Mobile 2.0 partners - Xpress, Ride Gwinnett, and CobbLinc
• One new Station Soccer pitch at East Lake Station
• Reliable real-time bus and rail arrival information

MARTA will refer to the Customer Charter throughout Fiscal Year 2024 to gauge the progress being made on these improvements for its customers.