Trapeze Group Americas promotes Paul Comfort as chief customer officer and senior vice president

March 3, 2021
Comfort is currently the company’s vice president of business development and will help continue to help Trapeze Group deliver on customers’ needs.

Trapeze Group Americas has promoted Vice President of Business Development Paul Comfort to the position of chief customer officer (COO) and senior vice president.

For the past three years, Comfort has helped the company to solidify and expand connections and collaboration with transit industry leaders. He has been instrumental in showcasing the human side of public transit and the challenges and passions that make up this industry, as evidenced in his conversations with top transit executives. During his tenure with Trapeze, he has launched the award-winning global podcast—Transit Unplugged, hosted numerous CEO roundtables and webinars, including Trapeze’s ThinkTransit Executive Summits, visited with scores of Trapeze and TripSpark clients, and spoken at more than 100 conferences and events worldwide.

“As CCO, Paul will continue to ensure that our customer-centric values are kept front and center,” said Steve Sawyer, general manager, Trapeze Group. “He will continue to help us further understand, anticipate and deliver on our customers’ desired business outcomes with focus and speed.”

Comfort will continue to speak at industry conferences and serve as the Trapeze Group Americas representative at transit industry associations. He will ensure that agency and railroad trends and challenges are communicated throughout the Trapeze organization, while continuing to work closely with the sales, marketing and product development teams and ensure connections between business leaders.

“I am excited to expand my role working with our customers at transit agencies and companies and helping to shine a spotlight on industry best practices and thought leadership,” said Comfort.

Comfort is an attorney and the former CEO of the Maryland Transit Administration. He has written two #1 best-selling books on public transportation and serves as executive director for the North American Transit Alliance.