The Greater Richmond Transit Company has announced an expansion of the pilot paratransit program, “CARE On-Demand,” which launched August 1, 2017. Beginning December 1, 2017, CARE customers can choose from two CARE On-Demand partners, including new partner RoundTrip.
“We’re excited to work with GRTC and the Richmond community to provide specialized transportation services” said Mark Switaj, CEO of RoundTrip. “We want to make it simple to receive access to transportation services in RVA. CARE customers can book a trip directly through our app, or by calling our Navigation Center.”
CARE On-Demand enables paratransit customers to utilize a same-day, direct, non-stop trip. Trips can also be scheduled farther in advance with greater flexibility. CARE customers need their CARE ID number for booking and CARE ID when riding. The CARE On-Demand service area is the same as CARE/CARE Plus, including all of the City of Richmond and Henrico County.
With two partners, there are two easy ways to use CARE On-Demand.
RoundTrip is a web-based reservation system, where customers can book trips easily and securely through a RoundTrip webpage available at ridegrtc.com’s CARE On-Demand page. RoundTrip is also actively working on a mobile app option.
UZURV is another CARE On-Demand option, where customers can call to schedule trips at least two hours in advance with the UZURV Call Center: (804)-499-3400.
Since launching August 1st, UZURV has delivered nearly 2,500 CARE On-Demand trips for GRTC, now averaging 50 trips per day.
UZURV is also actively working on a mobile app for CARE customers.
