IndyGo and Uber partner to provide discounted rides for essential workers

April 21, 2020
The new mobility service is funded by federal funding through the CARES Act.

To continue to provide transit service during the COVID-19 pandemic, IndyGo has partnered with Uber for a limited time to help provide trips for essential workers.

Through the partnership, IndyGo will offer one round trip Uber ride each workday for workers traveling to and from employment within Marion County. After receiving a trip request over the phone, IndyGo will book Uber trips on behalf of riders through a web-based reservation system called Uber Central.

A subscription fee of $60 must be paid by May 1 to continue using the service through May.

“IndyGo is committed to reducing transportation barriers for all, and especially our city’s essential workers who are still traveling every day,” said IndyGo CEO Inez Evans. “This partnership, while providing an immediate mobility option, will also supply the agency critical data to shape our ongoing work.”

Individuals experiencing transportation barriers should call the IndyGo customer service team at 317-635-3344 to pre-register starting Tuesday, April 21 during customer service hours.

Confirmation of trip origin and destination locations will be required before the individual is authorized to utilize this service.

  • April 21 – 22: Pre-Registration Period
  • April 23: Registered users may begin booking rides at 7:00 am; Registration continues
  • May 1: Paid subscription period begins
  • May 31: Anticipated last day of program

At this stage, individuals must have a debit, credit or bank card to register. All individuals in need of accessible vehicles should call IndyGo Open Door directly at 317-614-9260.

Funding for this mobility service is made possible through the Coronavirus Aid, Relief and Economic Security (CARES) Act, which provides federal aid to transit agencies and was signed into law last month.