RTA Achieves Gold-Level Recognition from The Partnership for Excellence
The Greater Cleveland Regional Transit Authority (RTA) has received the prestigious Gold Award for Commitment to Excellence from The Partnership for Excellence (TPE).
Awards were announced for six high-performing organizations in Ohio, Indiana and West Virginia that are being honored for “performance excellence through innovation, results and visionary leadership using the Baldrige Excellence Framework."
This is a step up from 2015, when RTA received the Silver Award for Commitment to Excellence.
In June, RTA officials will receive a comprehensive report from a team of judges who visited Cleveland a few months ago. The report includes recommendations on ways that RTA can improve its programs and operations. Work will begin immediately to assess and prioritize opportunities for improvement where feasible.
Two years ago, the 2015 Feedback Report was very helpful. RTA senior leadership identified 12 actionable opportunities to improve processes, programs and results. The results? RTA staff is now implementing:
- Employee engagement and satisfaction goals
- Market research, with a focus on customer satisfaction and improved ratings
- Budget and planning processes that align with the strategic plan
RTA’s leadership team looks forward to the 2017 Feedback Report to update and align current organizational excellence initiatives with new opportunities. RTA officials will then re-apply and seek the highest rating — Platinum.
“This is a significant step in our journey toward the Malcolm Baldrige Award,” said RTA CEO and General Manager Joe Calabrese. “It’s the hard work and commitment to excellence exhibited by the 2,400 RTA employees every day that is making RTA one of the most well-respected public transit agencies in the nation.”
