Cubic opens new operations center in western New York

Sept. 13, 2019
Local elected officials, advocates and employees celebrated with a ribbon cutting ceremony for the operations center, which is expected to bring more than 200 jobs to western New York.

Cubic Transportation Systems has opened a 21,000-square-foot operations facility in Amherst, N.Y., which will serve as the site of its customer support center for One Metro New York (OMNY) , the contactless fare payment system used on New York’s public transit system.

Cubic’s new operations center currently fields inquiries from travelers on their OMNY accounts, troubleshoots payment issues and provides general support. Once fully operational, the center is expected to create more than 200 jobs for the local community, with an initial contract running until 2023.

“Our new operations center is a crucial step in fulfilling OMNY’s promise to create an easier, faster and cost-effective payment system for public transportation in New York, while meeting our commitment to create job opportunities upstate,” said Matt Cole, president of Cubic Transportation Systems. “Beyond OMNY, this center is crucial in supporting Cubic’s  NextCityTM vision – empowering travelers to make smarter and more informed travel decisions with our innovative technologies and services. We are proud to work with the Metropolitan Transportation Authority (MTA) and local officials to ensure this facility provides exceptional customer service for travelers, in addition to quality jobs for the local community of Amherst.”

Cole was joined at the ribbon cutting ceremony by Brian J. Kulpa, Amherst town supervisor; Maria Whyte, deputy county executive of Erie County; Thomas Kucharski, president and chief executive officer of Invest Buffalo Niagara; Cross Siclare, assistant vice president of MTA; Wayne Lydon, director of MTA fare payment programs; Amanda Mays, regional director of Empire State Development; as well as Steve Brunner, vice president and general manager of Tri-State Region, CTS.

 Travelers have used OMNY to get on the New York subway and buses upwards of one million times in the current pilot phase.