Oakville Transit offers free care-A-van service to registered customers

    April 30, 2025
    Free care-A-van service was approved by Oakville Town Council as part of the 2025 budget to boost inclusivity and connectivity. 
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    Starting May 1, Oakville Transit will offer free care-A-van service to all registered customers, boosting community inclusivity and connectivity. 

    Since children, youth and seniors already ride for free with a PRESTO card, this new initiative introduces free transit for registered adult care-A-van customers when using a PRESTO card.

    Free care-A-van service was approved by Oakville Town Council as part of the 2025 budget and ongoing efforts to build a community that values diversity and prioritizes the needs of all its residents. Oakville says this initiative reflects the town’s commitment to enhancing mobility, well-being and overall quality of life for all individuals.

    “By offering free care-A-van service to all eligible residents, we’re building a more inclusive, accessible and connected Oakville,” said Oakville Mayor Rob Burton. “This program removes barriers and enables more people to participate fully in all aspects of community life.”

    Oakville Transit’s care-A-van is a door-to-door specialized transit service, designed to meet the needs of people with disabilities. All registered adult care-A-van customers are required to set a new concession/fare category on their PRESTO cards as part of the free fare initiative. This can be done one of two ways:

    • Online using the voucher code provided by Oakville Transit.
    • In person at the Service Oakville counter at Town Hall or at the Oakville Transit facility.

    Care-A-van customers who need a PRESTO card can download one for free from the PRESTO app or purchase one at any Shoppers Drug Mart location.  

    Quick facts 

    • Care-A-van customers can easily book, update or cancel their rides using self-serve options such as the On Demand mobile app, online or by phone. 
    • Care-A-van drivers assist customers by escorting them from the front door of their pick-up location to the first accessible entrance at their destination. Service is provided by fully accessible buses, ensuring a comfortable and secure ride for customers with diverse mobility needs.
    • All care-A-van users must be registered customers and trips pre-booked in advance. Customers are required to tap their PRESTO card to travel for free.
    • Mandatory support persons continue to ride free when accompanying a registered care-A-van customer on their trip.