IndyGo Board approves Beyond ADA Policy

    Sept. 27, 2021
    Beyond ADA is a premium paratransit service for residents and trips outside the three-quarter-mile ADA-mandated zone on either side of existing bus routes.
    Related To:
    IndyGo
    Screen Shot 2021 09 27 At 10 24 26 Am 6151e23f5480b

    IndyGo's proposed Beyond Americans with Disabilities Act Policy was approved by the board of directors. 

    Beyond ADA is a premium paratransit service for residents and trips outside the three-quarter-mile ADA-mandated zone on either side of existing bus routes. The adoption comes after several opportunities for the public to engage in the development of the draft policy and participate in the comment period leading up to the final proposal.

    Effective January 2023, this service will provide more mobility options for IndyGo’s Open Door riders. Trips to, from or within the specific area outside of the ADA area will be eligible for new premium service, including same-day service, as vehicle capacity and schedules allow. The fare for the premium service will be $7.00 per trip. Same-day service will cost $10.00 per trip.

    Trips within the ADA-mandated area will not be affected by the policy change. Eligible individuals who are Open Door clients as of October 2022, will continue to receive their current service until Jan. 1, 2025.

    IndyGo currently operates ADA-level service countywide, beyond what is federally mandated, which presents financial and operational challenges. Recognizing two areas, the mandated ADA service area and a premium area, will permit the agency to improve its performance in the required ADA area, while offering a new service to the area beyond the ADA.