RFP for On-board Bus Customer Satisfaction Survey for CTtransit Divisions

The State of Connecticut Department of Transportation (“CTDOT”) is seeking proposals from qualified specialty vendors to develop, execute, administer and analyze an on-board customer satisfaction surveys of all fixed bus routes in the CTtransit system, as outlined in the Request for Proposal’s scope of work. Parties interested in providing these services must have a proven track record of excellent work on survey design and administration, market research, statistical analysis and report development.

The services provided shall be in accordance with the policies, standards, and procedures established by CTDOT, the U.S. Department of Transportation (Federal Transit Administration) regulations, and the State of Connecticut General Statutes and Regulations.

The Request for Proposal documents, including instructions to submit your proposal, will be available on Wednesday, February 11, 2026 on the CTSource Bid Board web site at https://portal.ct.gov/DAS/CTSource/BidBoard and search for solicitation #34596.

Please download the full RFP from the link below.