GRTC Debuts CARE Online & App Customer Tool

The Greater Richmond Transit Company has announced a new, convenient way for CARE customers to request, view, and cancel CARE trips. Through “Amble,” customers can manage trips online or through mobile apps available on Android and iPhone devices.

GRTC Director of Information Systems Rob Taggart explains, “GRTC is committed to providing convenient technology solutions for our customers. Adding online and app reservations to the CARE system is a win-win for us and the customers. It gives CARE customers the flexibility to manage trips whenever they want without waiting on the call queue.”

Amble is provided by technology partner Routematch. Riders who prefer to manage their trips via computer or mobile device can access scheduling features anytime.

“We have heard an increasing interest from our CARE riders in recent years to explore innovative technology and offer more ways to book, change or cancel trips. Although we will still provide the option for customers to speak with a CARE Customer Service Representative on the phone, we expect many of our customers will be pleased with the new ways to manage their trips,” said GRTC Chief of Transit Operations Tim Barham.

In addition to riders, caretakers and family members can also use the app and website to request trips or monitor activity for their loved ones or patients. These digital tools also allow GRTC to reduce calls associated with reservations or cancellations, freeing Customer Service Representatives to more quickly focus on clients with additional needs over the phone.