The Regional Transportation Authority (RTA) is now utilizing Cubic Transportation Systems’ customer contact center services, which offers customer trip planning services for RTA out of its western New York operations center.
“With our experience developing and deploying the Ventra system for Chicago, we are thrilled with the opportunity to partner with the RTA to provide regional trip planning customer contact center services,” said Sushil Rajendran, vice president and general manager, Central Region, Americas for Cubic Transportation Systems. “Expanding our services will allow us to continue to improve the overall travel experience for Chicagoans.”
Cubic’s services for RTA include configuration of an interactive voice response (IVR) system and inbound live agent contact center services to support the RTA’s Chicago-area Travel Information Center (TIC) services. Cubic’s telephony solution allows RTA customers to obtain information through an IVR self-service channel or by speaking with a customer service representative.
“We are happy to partner with Cubic to operate the RTA Travel Information Center, which is a vital resource for customers using the regional transit system across Northeastern Illinois," said Michael VanDekreke, director of mobility services, RTA.
Cubic services RTA’s TIC from its 21,000-square-foot operations center in western New York, which officially opened in September of 2019.
