The Routing Company (TRC) has launched its new transit platform, The Hub™ – a single interface providing a comprehensive operational overview and management for dispatchers.
The Hub™ platform can now be found in the Pingo Dashboard™ and allows users to see all elements – shifts, vehicles, drivers and trips – in one place.
The Hub™ provides a snapshot of daily operations and the ability to view services progressing throughout the day.
“With the introduction of The Hub, TRC continues to improve the user experience and user interface of Pingo,” said James Cox, CEO, TRC. “Dispatchers can now enjoy an easier-to-use operational overview, lending the ability to identify where attention is needed and examine all elements of trips at any given time – including commingled paratransit services. Ultimately, The Hub is streamlining the dispatcher experience to save time and increase efficiency with better system operations.”
The Hub™ replaces the “shifts” view in the Pingo Dashboard™ with a more intuitive and insightful experience, showing all shift events (like routes, breaks and trips) in a timeline view. Dispatchers can see when shifts are busy and which trips are shared, which is illustrated by trips stacked on top of each other within a shift. They can also assign drivers to shifts and view or print shift manifests.
The application also includes Trip Detail Drawers, which allows users to open trip details to edit and/or reassign trips and Overflow Trips, which allows users to see overflow trips not currently assigned to a shift at the top of the page.
“When we honed in on how to improve the user experience through better product design, we immediately saw a need to streamline views, data and pages for dispatchers,” said NIko Rekhviashvili, director of product, TRC. “Creating The Hub was aimed directly at making their lives easier. With the ability to see all elements and context in one place, we can anticipate dispatchers now being empowered to run more efficient operations and thus improve the rider experience too.”
