STM announces positive results following trial of shared taxibus booking app in Senneville and Sainte-Anne-de-Bellevue

April 5, 2022
The trial showed that using a smartphone app to book shared taxibus trips improves the service.

The Société de transport de Montréal’s (STM) trial of MUVE, a mobile app used to book shared taxibus services, is showing positive results in Senneville and Sainte-Anne-de-Bellevue. 

The trail is in collaboration with MUVE, the Coop Taxi de l’Ouest and Fraxion. 

“This trial was a resounding success,” said Éric Alan Caldwell, chair, STM Board of Directors. “It was made possible by funding from the Ministère de l’Économie et de l’Innovation, obtained by MUVE in collaboration with the STM. This outcome represents a promising solution both for STM customers and for sustainable mobility.” 

“It was an honor to have the opportunity to organize and execute an innovation project of this magnitude with the STM,” said MUVE Co-founder Anthony W. Shannon. “Our goal is to provide world-class software solutions for the mobility of the future. The successful outcome of this project demonstrates that there is a growing interest in innovation within the mobility industry, at the municipal and provincial levels in Quebec, across Canada and in North America. We would like to thank Quebec’s Minister of Economy and Innovation, the Coop Taxi de l’Ouest, Fraxion and all the community partners that made this project possible.” 

Compelling results 

The trial showed that using a smartphone app to book shared taxibus trips improves the service. A customer survey was conducted and found that 85 percent of respondents enjoyed the experience, among other positive data: 

More than 30 percent of all shared taxibus trips were booked using the app on a recurring basis. 

51 percent of all shared taxibus trips were booked less than 40 minutes before the departure time. 

94 percent of users found it helpful to receive notifications when their taxi was approaching. 

During the testing period, the MUVE app received roughly 1,700 ratings with an overall score of 4.9 out of 5. 

“We are pleased to see that this partnership was an unmitigated success,” said STM Interim CEO Marie-Claude Léonard. “The STM is very proud of this innovative trial to promote shared taxibus services in these municipalities. These encouraging results indicate that the vast majority of users would like to see more of this type of solution to help them book shared taxibus services more easily, and we will be evaluating this possibility in the short term.” 

Shared taxibus service 

The STM offers 14 shared taxibus routes, providing a mode of transportation better suited to neighborhoods where it is not relevant or possible to implement a regular bus service. The way these services work varies depending on the location, but they always involve reserving trips in advance.