Three agencies across North America have made recent changes to their mobile apps that will result in improved customer experiences through improved planning options, new payment options and accessibility enhancements.
Prior to July 1, Mobility customers and caregivers needed exact cash fare or relied on ticket books that were sent through the mail or purchased at MDOT/MTA’s downtown Baltimore Transit Store. These means of fare payment remain available and the addition of CharmPass is designed to offer a convenient option for Mobility customers to pay for fares.
“The CharmPass app has been noted in surveys as one of the most user-friendly fare payment apps in the nation,” said Maryland Transit Administrator Holly Arnold. “We are proud to put that technology to work on behalf of our thousands of mobility customers who use our service every day.”
Users can select between satellite map view and a transit map view.
Metrolinx says this is the first in a series of planned improvements to the UP Express website that have been planned through customer feedback and supported by accessibility enhancements and new technology. Users will have access to personalized trip planning and real-time information. Accessibility upgrades include updated color combinations with improved contrast and keyboard-only navigation capabilities.
Metrolinx says the new customer profile feature provides more opportunities for users to customize experiences. Once a profile is created, they will see a homepage featuring trips, topics and notices based on personalized preferences, which can be used across upexpress.com, gotransit.com and metrolinx.com, On the GO alerts and Metrolinx.com.