TransLink rolls out WiFi on its express RapidBus service

July 14, 2023
TransLink is working the Rogers Communications to make its entire system WiFi accessible.

TransLink has expanded its free public WiFi availability to its express RapidBus customers through a partnership with Rogers Communications. TransLink began rolling out WiFi to customers in late 2021. RapidBus joins select articulated buses, most SeaBus vessels, select SkyTrain cars, the Lonsdale Quay and Waterfront SeaBus terminals, Edmonds and New Westminster stations, as well as at Carvolth and Langley Centre exchanges in providing WiFi to anyone with a mobile device.

Offering free WiFi is part of TransLink’s Customer Experience Action Plan. The plan offers a roadmap for the agency to provide faster, reliable, safer and more comfortable transit services that improve communities.

Through TransLink’s Customer Experience Action Plan, TransLink and Rogers Communications are installing free public WiFi, available to anyone with a mobile device, systemwide on transit vehicles and at transit hubs.

“Not only is RapidBus faster with fewer stops, now all customers can ride our premium bus service without having to spend money on data fees,” said TransLink CEO Kevin Quinn. “These upgrades are yet another way we are elevating customer experiences by making it easier for customers to use their transit time for leisure, workor to connect with family and friends.”

As TransLink and Rogers continue work to make the entire system WiFi accessible, short-term efforts will prioritize vehicles that carry the most passengers like articulated buses and SkyTrain cars.

TransLink explains it originally partnered with Shaw Communications for this project, which then merged with Rogers Communications.

“As we come together with Shaw, Rogers is proud to work with TransLink to keep all passengers connected on their RapidBus rides for free, helping them to stay connected during their daily commute,” said Ron McKenzie, chief technology and information officer, Rogers Communications. “This initiative is an important part of our commitment to keep Canadians connected where and when they want.”

About the Author

Mischa Wanek-Libman | Group Editorial Director

Mischa Wanek-Libman serves as editor in chief of Mass Transit magazine and group editorial director of the Infrastructure and Aviation Group at Endeavor Business Media. She is responsible for developing and maintaining the editorial direction of the group and is based in the western suburbs of Chicago.

Wanek-Libman has spent more than 20 years covering transportation issues including construction projects and engineering challenges for various commuter railroads and transit agencies. She has been recognized for editorial excellence through her individual work, as well as for collaborative content. 

She is an active member of the American Public Transportation Association's Marketing and Communications Committee and serves as a Board Observer on the National Railroad Construction and Maintenance Association (NRC) Board of Directors.  

She is a graduate of Drake University, where she earned a Bachelor of Arts degree in Journalism and Mass Communication with a major in magazine journalism and a minor in business management.