Trapeze Group, Uber Transit help transit agencies cross-dispatch trips for paratransit service

May 2, 2022
Uber is integrating its vehicle supply within the Trapeze PASS system to offer transit agencies and their riders additional mobility solutions.

Trapeze Group and Uber Transit have partnered to provide transit agencies across North America with more options to manage fluctuating ridership and vehicle demand to optimize paratransit service.   

“Our partnership with Uber allows transit agencies to provide a new option for paratransit eligible riders that improves their customer experience and shortens wait times for same day on-demand services,” said Teresa Domingo, general manager, Trapeze Group. “We’re proud to be supporting innovation and partnering with the industry leader in on-demand ridesharing to provide new mobility options that help our clients more effectively manage operational costs while creating equitable access to transportation for paratransit riders.”

Through the Trapeze and Uber Transit integration, transit agencies can now easily book Uber trips for their riders directly from the Trapeze PASS platform. Labor and vehicle shortages, growing rider demands and changing rider travel behaviors often make it difficult for transit agencies to quickly accommodate certain trips, particularly those that are requested same day or last-minute. Now, with this integration, same day trip booking and reporting becomes more seamless for transit agencies.

Through this partnership, riders are given more ride options without compromising on features such as web-based trip booking and next day trip reminders. Uber also informs riders of imminent arrivals for pick ups via text message.

“This is a real win for transit agencies and the paratransit community. We have long partnered with transit agencies to extend the benefit of our technology while providing agencies and riders with a complementary transportation option,” said Jen Shepherd, General Manager, Uber Transit. “All communities - especially paratransit riders - should be able to access transportation to live their lives. Giving transit agencies easier access to our technology through forward-thinking partners such as Trapeze enables that.”