Atlanta transit technology firm Passio Technologies has released Request & GO, a new transit tool that’s part of the Passio GO app, and designed to enhance both route efficiency and customer-service delivery.
“With Request & GO, passengers with the Passio GO app who are located at a particular stop can request a pickup," said Passio CEO Mitch Skyer. "They’ll receive a confirmation from the driver, providing vehicle estimated time of arrival and a map of the vehicle’s progress, along with precious peace of mind—especially important for passengers waiting in remote areas.”
The tool includes three types of stop requests available in Request & GO systems: stops that are always serviced, regardless of request; stops on the route only serviced upon request; and stops not on the route (though authorized), but serviced upon request.
The data collected from all three stop-request types gives transit providers actionable insights into how their system is being used, allowing providers to make fixed route systems dynamic and elastic.
This allows clients to provide transportation to large areas with low population density, along with late-night service (where Request & GO is already in use) and service to outlier stops.
“With Request & GO, rock-solid reporting showing real-time demand based on actual rider usage means clients no longer have to choose between efficiency and coverage area," said Passio Technologies CTP Scott Reiser.
Passio Request & GO is an add-on feature to the Passio GO passenger app.
“For those clients already using Passio GO, Request & GO can be fully operational in two weeks, and four weeks for those adding Passio GO and Request & GO,” said Skyer.
