The city of Santa Monica, Calif., has selected Conduent Transportation to continue to provide intelligent parking and curbside management systems and services.
The five-year base contract, plus up to four years of options, will expand online and mobile self-help options for customers to manage their account.
“Our partnership with Conduent has been instrumental in helping optimize our parking program and offering our customers easy-to-use systems to resolve their parking citations and procure various parking permits offered by the city,” said Henry Servin, parking manager for the city of Santa Monica. “We are very pleased that our online customer access, provided by Conduent, has received numerous compliments for readability and ease of use.”
Since 2004, Conduent has helped the city to simplify its parking programs and deliver a convenient experience for Santa Monica residents, merchants and visitors. Current services include the processing of parking permit applications and citations, as well as the facilitation of payment plans.
Under the new contract, enhanced online and mobile options will make it easier for customers to resolve parking citations and manage parking permits. The city’s online portal will also provide the ability to apply online for a payment plan to resolve overdue citations, upload documents to streamline permit applications and communicate with customer service through text and additional emails options.
“As on-street parking continues to rapidly evolve and cities seek innovative curbside management solutions, our company remains an industry and technology leader,” said Mark Brewer, president, Global Public Sector Solutions at Conduent. “Building on our long-term partnership with Santa Monica, we’ll continue to elevate the customer experience while improving the effectiveness of the program for the City.”
