ElDorado has designed an app for technicians, as well as end users, to offer customer service at the users’ fingertips.
The app is the first in the bus industry to launch, according to the company. It was designed by ElDorado’s engineers and gives technicians easy access to wiring schematics, pin layouts, chassis tie-in locations, how-to videos, links to parts and warranty and the ability to call or FaceTime an ElDorado technician.
The app is available for iPhone, iPad and Android devices, and once installed does not require a Wi-Fi signal to access a range of information. This includes training manuals which provide information necessary to test and repair a REV Salina bus including the chassis tie-in locations and pin layouts which show what every fuse, relay and connection is for, down to the color of wire used for a standard bus and lets the technician know if the circuit should be a power or ground.
The app will give the technician access to:
App news and updates
Electrical documents
Call tech support
The complete tech website
REV parts
Warranty registration
Warranty
“We are committed to giving our customers the best in customer service, as well as developing innovative ways to give technical assistance when they need it,” said Brian Perry, president of commercial segment. “The app allows the technician to have all the information they need in the palm of their hand, rather than carrying a bulky laptop computer into the bus.”
To access the app, go to Apple’s Appstore for REV Bus Salina, or on Google Play search for ElDorado Support.
