NFTA rolls out MetGo app for better rider experience

Sept. 6, 2023
Benefits of the app include ease of access, as well as fare capping, which ensures riders won’t pay more than $5 a day no matter how much they ride the bus or rail.

The Niagara Frontier Transportation Authority (NFTA) is providing riders with a more efficient and convenient way of paying for their rides.

Customers can now download the MetGo app, which works on an account-based system. Riders can load money on the app and use it to pay the fare for Metro services system-wide.

Benefits include ease of access, as well as fare capping, which ensures riders won’t pay more than $5 a day no matter how much they ride the bus or rail.

“Making public services as easy to access as possible is a top priority for us,” said James Morrell, director of public transportation at NFTA. “The launch of this app marks a major milestone as we enter into implementing this new state-of-the-art fare collection system.”

The Metgo app is now available on both iPhone and Android platforms.

Riders who do not have access to a smartphone can purchase a reloadable MetGo card for $2 at the NFTA’s customer service center.