Amtrak completes accessible upgrades on Gastonia, N.C. station

April 7, 2023
The upgrades are part of Amtrak’s overall commitment to improve the customer experience at stations and onboard trains across its national network.

Amtrak has completed accessible upgrades on the Gastonia, N.C., station. The upgrades are part of Amtrak’s overall commitment to improve the customer experience at stations and onboard trains across its national network. The cost of the project was $3.2 million.

The Amtrak Crescent travels daily between New York and New Orleans, with a stop at the station at 350 Hancock St.

“Making our stations accessible to all customers is a priority, and we’re actively performing construction, renovation, repair and upgrade projects at stations across our national network,” said Dr. David Handera, Amtrak vice president, stations, facilities and accessibility. “We want Gastonia and all of our stations to be a welcoming and comfortable environment to all of our customers.”

Amtrak worked with the city of Gastonia, North Carolina Department of Transportation (NCDOT) and Norfolk Southern on the project. The upgrades include the construction of a new concrete platform with all new lighting, guardrails and signage. The platform provides a sturdy, uniform surface for customers to board on and off the train.

“NCDOT is proud to be a partner with our communities and Amtrak in providing a great train station that will deliver greater accessibility for everyone,” said Jason Orthner, NCDOT’s rail director.

Additional improvements included an accessible restroom, renovated waiting room and power-operated door entrance in the station and a newly paved parking lot with an entrance driveway and two accessible parking spaces for customers who use wheeled mobility devices.

Ensuring accessible paths of travel for passengers with disabilities was critical and made available between the platform, station and parking by way of three new ramps with railings. Renovations also included new site lighting and replacement of the station building heating and cooling system.

“Accessibility is very important to our city. We are grateful to Amtrak for the upgrades to our station as we continue to grow and passengers make Gastonia a destination on their routes of travel,” said Gastonia Mayor Walker E. Reid.

The improvements at Gastonia are part of a larger group of Amtrak’s accessibility-related station projects, the Americans with Disabilities Act Stations Program, with 20 stations brought into compliance during the 2022 fiscal year for $96 million. Another 39 stations are targeted for completion in the 2023 fiscal year at a forecasted investment of $165 million. The program is advancing 129 station designs and 40 station construction projects as part of Amtrak’s ongoing commitment to improving accessibility for customers. To date Amtrak has completed work at 177 stations. Out of the 177 stations, 108 stations Amtrak has responsibility for and are fully compliant and another 69 stations are compliant excluding the platform. 

North Carolina Department of Transportation (NCDOT)
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