LTD opens new customer service center, GRTC’s new Downtown Transit Station set for Sept. 10 opening

Aug. 18, 2023
Both new facilities will provide a new experience for riders, making traveling using public transit easier and more accessible.

Lane Transit District (LTD) opened a Customer Service Center in the Downtown Springfield Station on Aug. 17 while the Greater Richmond Transit Company’s (GRTC) new Downtown Transfer Station will open for regular service, along with scheduled route and frequency adjustments on Sept. 10.

A LTD customer service representative will be in the Downtown Springfield Station from 9 a.m. to 5 p.m. Monday through Friday to answer questions about LTD service, receive compliments and complaints, accept lost and found items and to sell daily bus fares and a variety of other passes, including Honored Rider and Half-Fare passes requiring photo identification.

Opened in 2004, the Downtown Springfield Station is the community transportation hub for people traveling aboard EmX arriving from or departing to Eugene. From the station, passengers can transfer to or from LTD’s neighborhood bus routes serving Springfield, McKenzie Bridge and Lane Community College and the EmX service to PeaceHealth Riverbend and Gateway area. In addition, the Downtown Springfield Station is a Park & Ride location for people who want to drive their car part way to their destination and then ride the bus the rest of the way.

GRTC’s new Downtown Transfer Station will provide a new and enhanced experience for GRTC riders, improving connectivity throughout the GRTC network and the greater Richmond region. New features include 24-hour lighting, USB charging ports in sheltered waiting areas, individual and kiosk-style screens with live bus tracking information and island platforms for quicker and easier transfers between buses.

The project, which was constructed using local, state, and federal funds and represents the first off-street home for GRTC’s downtown transfer hub, is an achievement made possible thanks to the city of Richmond Office of Equitable Transit & Mobility and the Department of Rail and Public Transportation.

GRTC will be hosting a public ceremonial ribbon cutting on Sept. 11 at 10 a.m. 

About the Author

Brandon Lewis | Associate Editor

Brandon Lewis is a recent graduate of Kent State University with a bachelor’s degree in journalism. Lewis is a former freelance editorial assistant at Vehicle Service in Endeavor Business Media’s Vehicle Repair Group. Lewis brings his knowledge of web managing, copyediting and SEO practices to Mass Transit Magazine as an associate editor.