The extensive training regimen and annual events Prevost extends to customers on its H-Series and X-Series and the Volvo 9700 coaches reflect the company’s commitment to stand behind its vehicles and provide customer service.
Prevost and Volvo training continues in full swing for the remainder of 2018. The comprehensive class schedule is a packed offering of Prevost and Volvo training sessions, regional seminars and online webinars that enable Prevost and Volvo operators to run safer, smoother and more efficiently.
“As we are now more than half way through the year, our remaining classes represent only a portion of the wide range of training we conduct year round,” said Prevost Customer Support Service Manager, William Salluzzo. “We strive to make every event as interactive and hands-on as possible. We invite feedback from our customers and participating technicians to help us enhance their training experiences by tailoring our program closer to their specific requirements.”
Prevost invites its operators and technicians to connect and take part in the following programs for the newest training opportunities as the company plans an ambitious schedule for 2019.
Prevost Commercial Customer Training
“Prevost Commercial Training is our company’s biggest training event of the year after the Annual Factory Training we conduct at the Prevost factory in Quebec City,” says William Salluzzo, Prevost customer support training manager. “Our customers have the opportunity to take 1- and 2-day classes on topics of their choice over four days in a given area of training for each session at a Prevost Service Facility.”
September 11 - 13
South Plainfield Prevost Training Facility
South Plainfield, New Jersey
Training covers Prevost Electrical and Green House Gas 2017 (GHG17); addresses changes to the vehicle that include Emissions, Electrical Architecture and the Electric Fan Drive.
October 1 - 4
Goodlettsville Prevost Service Facility
Nashville, Tennessee
This Commercial Customer Training session marks the second major event hosted this year at the Goodlettsville Service Facility near Nashville, Tennessee. The training in Goodlettsville features the same classes as at the Annual Factory Training.”
October 16 - 18
Richmond Prevost Service Facility
Richmond, British Columbia
Training covers HVAC and Premium Tech Tool Diagnostics.
November 6 - 8
Mira Loma Prevost Service Facility
Mira Loma, California
Training focuses on the Volvo 9700 and marks the final training on the current model year before gearing up for the 2019 Volvo 9700.
Prevost Regional Seminars
Prevost invites all Prevost and Volvo motorcoach technicians and mechanics to attend its tuition-free service seminars conducted throughout the year at their nearest Prevost Service Centers in the U.S. and Canada.
According to Robert Hitt, director, Prevost Aftermarket Training North America, last year more than 650 technicians and mechanics successfully completed one or more Prevost Training programs.
Prevost Online Webinars
Prevost conducts and maintains online library of over 40 recorded technical webinars for viewing — no user ID or password required; attendance couldn’t be easier.
In addition to monitoring attendance, Prevost can supply customers with tracking of their employees who have logged onto the webinars and eligible for a reward their initiative through incentive programs or tool allowances.
“We rely on our training webinars to prepare technicians and mechanics in advance of any the live Prevost training events they will be attending,” said Hitt, “When they register for the training sessions and seminars, they also receive our list of webinars we require for them to view in advance of the event. Everyone kind of comes prepared with an idea of basics so we can focus on the meat and potatoes of what we do.”
