SFMTA: Help make MuniSafe for everyone

Aug. 31, 2022
MuniSafe is a campaign to increase reporting of gender-based harassment through recently expanded incident reporting options.

The San Francisco Municipal Transportation Agency (SFMTA) is launching MuniSafe–a campaign to increase reporting of gender-based harassment through recently expanded incident reporting options. 

If riders experience or witness an incident, help make MuniSafe by reporting it using the Muni Feedback form at SFMTA.com/MuniFeedback, the 311 mobile app or by calling 311. Non-English speakers should call 311 for language-assisted reporting. 

SFMTA says gender-based harassment takes many forms, affects many people and is not tolerated on Muni. Survivors should report incidents to the San Francisco Police Department if they feel comfortable doing so. By also reporting incidents directly to the SFMTA, riders will help the agency track events that occur in the system so it can build better safety responses and direct resources to reduce gender-based harassment. 

People should use the Muni Feedback form to report incidents at SFMTA.com/MuniFeedback. Under “Type of Feedback,” select “Complaint,” related to “Muni Service” to access the “Safety and security” topic and the specific topic of “Gender-based harassment.” People have the option to remain anonymous or to request a follow up. 

Reports made on the form or by contacting 311 go directly to the SFMTA’s Security and Investigations Division. Information is confidential, but descriptions of incidents and behaviors may be shared with the San Francisco Police Department as necessary to support investigation and improve Muni safety. 

SFMTA staff will use the information provided in the report to internally investigate the incident, support the survivor and cooperate with law enforcement as needed. Staff will also analyze data from reports to identify and track trends and develop better safety approaches. 

Personal safety and bystander tips: 

  • Always stay alert and aware of the surroundings. 
  • When traveling late at night or alone, sit close to the operator. 
  • If uncomfortable, move to a different part of the vehicle. 
  • Ask for bystander assistance or call the operator for assistance when necessary. 
  • If someone is in a vulnerable situation or witnesses a possible incident, ask the individual if they are ok or need assistance. Offer to stay nearby.