Metrolink welcomes future service dogs to improve customer experience

Dec. 6, 2021
Metrolink supports and accommodates trained service dogs and service dogs in-training on all trains to assist passengers with disabilities.

A dozen puppies from Guide Dogs of America | Tender Loving Canines were hosted by Metrolink for a training exercise to prepare them to accompany their future partners as working guide dogs and service dogs along public transportation. 

The puppies are all being trained by Guide Dogs of America | Tender Loving Canines (GDA | TLC), a Sylmar-based organization that has been training dogs for visually impaired persons for more than 70 years. 

Metrolink supports and accommodates trained service dogs and service dogs in-training on all trains to assist passengers with disabilities. 

“As a fully inclusive passenger railroad that is open to service animals, Metrolink is proud to help GDA | TLC to bring puppies onto our system for this training experience,” said Metrolink CEO Darren Kettle. “Many of these dogs will have a human partner soon and this training is essential to keeping both the dog and the person safe throughout a journey.” 

The day began at the Metrolink Sylmar/San Fernando Station where the puppies and their handlers boarded a Metrolink Antelope Valley Line train to Los Angeles Union Station. While on board, the puppies practiced sitting calmly at their handlers’ feet, out of the way of fellow passengers. At Union Station, the puppies explored the historic train hub while practicing basic obedience skills amid the hustle and bustle, followed by a short rest before their return trip to the Sylmar/San Fernando station. 

Kettle, along with Los Angeles City Council member and Metrolink Board member Paul Krekorian, accompanied the puppies and their handlers to Union Station. 

GDA | TLC is presently experiencing a shortage of puppy raisers and urgently needs volunteers to raise current litters heading into homes throughout December and into January. 

“Puppy raisers are the cornerstone of the organization,” said Stephanie Colman, GDA | TLC’s puppy program coordinator. “We literally can’t create life-changing guide dogs and service dogs without them. Every successful working team begins with a dedicated volunteer who welcomes an eight-week-old puppy and helps that dog learn basic obedience, house manners and how to be calm and confident in all types of situations – like on a Metrolink train.” 

In addition to providing trained dogs for persons who are blind/visually impaired, service dogs for veterans and children with autism, GDA | TLC places task-trained facility dogs with professionals in hospitals, schools and courtrooms. The canines become trusted companions that increase people’s confidence, mobility and independence.