Metro Transit Police refine strategy to improve WMATA system safety

April 29, 2022
MTPD launched a series of initiatives that will increase outreach efforts and target efforts to areas in need.

Washington Metropolitan Area Transit Authority (WMATA) riders can expect to see additional officers along the network as the Metro Transit Police Department (MTPD), under Police Chief Michael Anzallo, takes on a series of new initiatives “to engage the community, target enforcement efforts and increase police visibility.”

Chief Anzallo has developed a three-pillar approach to enhancing safety on the transit system. WMATA explains the pillars – education, outreach and enforcement – supports a strategy focused on identifying the underlying issues that may lead to crime, developing solutions and prevention.

“While crime is a community and regional concern, customers should feel safe on Metro, and that means using every tool at our disposal including investing in the community and partnering with local resources for essential services,” said WMATA General Manager/CEO Paul J. Wiedefeld. “In addition, MTPD is strategically targeting enforcement efforts in areas where crime has increased.”

As part of the new initiatives, MTPD established a new Community Services Bureau. The department’s first civilian in senior leadership, Director Shandha Louis, will head up efforts to work with schools, neighborhood groups and mental health advocates to foster a collaborative relationship.

A new campaign to educate the public includes QR codes on signage in stations, trains and buses featuring MTPD’s text-tip number, MyMTPD (696873). Customers can scan the QR code with their phone to automatically add MTPD’s number to their contact list.

Next month, WMATA will also launch a new anti-harassment public awareness campaign. The latest campaign is part of an ongoing effort that began in 2012 to raise awareness and combat harassment in the system.

“Our customers provide additional eyes and ears throughout the system, and we encourage them to be alert and contact MTPD if they see anything suspicious,” said Chief Anzallo. “We also have thousands of cameras on buses, trains and in stations that provide a valuable tool to identify and arrest anyone who commits a crime on Metro.”

Additional outreach in the community includes pop-up events at stations with food and activities where MTPD officers can interact with neighborhood residents one-on-one. MTPD is also developing partnerships with community resources to address essential service needs to help those who are homeless or in mental health crisis. New youth programs and initiatives will also be launched.

The third pillar, enforcement, uses a strategic approach to increase patrols of uniformed and plain-clothes officers at selected rail stations and buses based on crime data and trends to provide higher visibility, reassure riders and discourage criminal activity. Officers will be staggered in shifts to provide a greater police presence during the evening rush hour. Additional officers will be placed at major bus hubs for outreach and to be near bus routes.

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Washington Metropolitan Area Transit Authority
Metro Transit Police Chief Michael L. Anzallo
Metro Transit Police Chief Michael L. Anzallo
Metro Transit Police Chief Michael L. Anzallo
Metro Transit Police Chief Michael L. Anzallo
Metro Transit Police Chief Michael L. Anzallo
Washington Metropolitan Area Transit Authority (Metro)
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