HNTB Releases New Viewpoint that Highlights Ways Transit Agencies Can Ensure Passenger Experience is a Top Priority
July 25, 2018
The Viewpoint, “Understand your customers’ needs and they’ll say yes to transit,” is authored by Kimberly Slaughter, HNTB national transit/rail market sector leader and senior vice president.
A new HNTB Corporation Viewpoint discusses the importance of positive passenger experience on public transportation, and ways transit agencies can gain greater insights into people’s needs, common obstacles and what they value most.
The Viewpoint, “Understand your customers’ needs and they’ll say yes to transit,” is authored by Kimberly Slaughter, HNTB national transit/rail market sector leader and senior vice president.
According to Slaughter, with increasingly prevalent Transportation Network Companies, and technologies that help people orchestrate transit access, transit agencies have an opportunity to elevate public transportation’s value to its highest level ever. Agencies can consider partnerships to accommodate door-to-door trips, focus on convenience and comfort, deploy bus transit, and engage in other approaches that help reveal passenger needs.
