Nearly 80 percent of Caltrain passengers expressed satisfaction with the train system, according to the results of a new customer surveythat were presented at the agency’s Board of Directors meeting on Thursday.
A total of 4,097 passengers responded to Caltrain’s annual Customer Satisfaction Survey, carried out to evaluate services provided by the agency’s contract train operator, Transit America Services, Inc. (TASI). Passengers were on board when filling out the survey, which was conducted by contractor Corey, Canapary & Galanis.
Of the respondents, 79 percent said they were somewhat or very satisfied with the Caltrain experience, an improvement from the 75 percent during last year’s survey.
Read the complete article at http://patch.com/california/mountainview/caltrain-rider-survey-shows-improved-satisfaction-transit-agency
