Laura Hendricks has joined the Transdev U.S. team as the new president of Transdev Services, where she will be a member of Transdev’s North American Executive Committee and will report to Transdev North America CEO Yann Leriche.
She is taking over this position from Cincinnati, Ohio-based Mike Setzer, who successfully led Transdev’s transit business unit for the past 18 months and will now transition into part-time retirement.
Hendricks brings with her an impressive array of operational and managerial expertise built over a career that spans more than 30 years. She is an accomplished senior executive with extensive experience in operations, business development, client services, quality and financial oversight, culture-building, change management and more. She has held leadership roles in several companies with geographically dispersed operations similar to Transdev’s, including Cintas and FedEx, where she spent eight and 16 years respectively.
“Laura’s leadership style, along with her strategic and operational strengths, will make her a major asset to our organization,” said Leriche.
She also has held executive roles at XPO Logistics (global transportation and logistics provider) and was president of Valspar – a global coatings manufacturer. She spent three years as president of Merry Maids, a division of ServiceMaster, with 450 franchise operations and over 80 company owned operations across the U.S. She also served as CEO and a board member of Coach America, where she was promoted to CEO from executive vice president of business development.
“I am excited to return to transportation and bring my expertise to Transdev and this rapidly evolving industry. Public transit plays such an important role in cities and I am proud to be a part of it,” said Hendricks.
Going forward, Mike Setzer will serve as client and operational advisor to CEO Leriche and to Hendricks, as he transitions into his part-time retirement.
“Mike will continue to be available to support Laura and her team with key projects and clients such as Nassau County and New Orleans. We are very grateful to Mike for his contributions to our clients, Transdev and the transit industry over many years,” added Leriche.
Hendricks currently resides in Cincinnati and will be relocating to the Chicago area next year.
