Stewart Mader works with transit providers, political officials and policymakers to build better transit that supports economic, health and climate resilience. He previously served as the first Chief Customer Experience Officer for NJ Transit‘s 270 million annual passenger trips and guided customer experience for the Port Authority of New York and New Jersey's 80 million annual transit riders as chair of PATH Riders Council. Mader has held senior customer experience, communications and policy positions in education, finance, technology and transportation for over two decades.
Mader’s transit insights appear in the The Wall Street Journal, New York Daily News, USA Today Network, Mobility Lab, and New Jersey Future. His New York & New Jersey Subway Map, Transit Standards, and Pandemic Best Practices are widely used to help enhance customer experience. Mader received his bachelor’s degree with distinction in chemistry from the University of Hartford and a master’s degree in education from the University at Albany. He completed a certificate in Jurisdictional Crisis Incident Management from Texas A&M Engineering Extension (TEEX) and holds Federal Railroad Administration (FRA) Roadway Worker Protection certification, which allows him to “walk the lines” with railroad work crews.