National Express Customers Make an ‘Impawtant’ Choice

March 19, 2018
National Express customers have come together to make an ‘impawtant’ decision — naming their sponsored assistance puppy ‘Mabel’.

National Express customers have come together to make an ‘impawtant’ decision — naming their sponsored assistance puppy ‘Mabel’.

Customers were given the chance to name the two-month-old black Labrador pup after having donated over £13,600 ($19,072.50) to assistance dogs charity Canine Partners, to cover the cost of purchasing and training the dog.

Hundreds of passengers took part in an online vote which saw other popular names such as Princess, Happy, Floss and Bingo rejected in favour of Mabel.

When she graduates, Mabel will transform a life by supporting a person who lives with physical disabilities.

Canine Partners’ assistance dogs are trained to give practical help with everyday household tasks including: loading the washing machine, getting dressed, retrieving the phone and answering the door as well as offering security and companionship.

The dogs bring a greater independence and quality of life to their partners, providing psychological and social benefits including increased independence, confidence, social interaction and self-esteem.

National Express first joined forces with Canine Partners in 2015 when the coach company opened up an online donation tab, offering customers the chance to donate £1 ($1.40) to the charity when booking coach travel.

Since then coach passengers have raised more than £30,000 ($42,071.70) for canine partners and previously sponsored puppy ‘Goldie’, who is now a fully trained adult assistance dog. 

National Express also provides free travel to people training assistance puppies to help with the process of familiarizing the dogs with public transport.  

People giving up their time to look after the puppies, called puppy parents, are eligible to travel free with their young dog to and from any of more than 900 National Express stops across the UK.

The coach operator’s fleet of 550 vehicles is currently more than 99 percent accessible to passengers with reduced mobility and will be 100 percent accessible in advance of the legislative requirement in 2020.

National Express Coach Managing Director Chris Hardy said: “We are delighted that our customers voted in favor of the excellent name — Mabel. Assistance dogs such as Mabel are welcome to travel on our vehicles because they are a lifeline to people living with physical disabilities, and we support Canine Partners who do fantastic work in training these amazing dogs.”

Canine Partners Director of Fundraising, Marketing and Communications Anne Yendell added: “Our partnership with National Express over past few years has been fantastic and we cannot thank them enough for their support both financially in raising such significant funds but also by helping us raise awareness of our charity across the country. The chosen name Mabel is lovely and we look forward to keeping the National Express family updated with her progress as she goes through training. She will go on to do such an amazing job for one of our applicants and will be a lifeline for that person, truly transforming their life in so many ways.”