Systematic Approach to Increasing Transit Ridership
Focus your efforts on the most productive ways to get passengers on your service and to keep them riding once they try it. Increased ridership is not just about marketing, but about taking a comprehensive step-by-step approach to service design and delivery. Find your “avatar” – your ideal customer – and learn to build and maintain a strong ridership base.
Online Course Accessible: Sept. 14-Oct. 2
Instructors: Joe Caruso, Anita Gulotta-Connelly
Early Bird: $400 (register by Mon., Aug. 17)
Fee: $500 CEUs: 1.2
Program No. 4890-8556
Fleet Management
Analyze the principles of vehicle operations and maintenance in order to save money and improve service. Learn to identify problems, and then prioritize and solve them using common sense methodologies. Focus on corporate fleet management, shop management, and green garages.
Online Course Accessible: Oct. 5-30
Instructor: John E. Dolce
Early Bird: $400 (register Fri., Sept. 4)
Fee: $500
CEUs: 1.6
Program No. 4890-8557
Passenger Service and Safety: Certification for Trainers
Develop self-confidence as a trainer while learning the basics of passenger assistance. Gain the tools for evaluating and assessing on-the-job performance, which helps maintain and improve the quality of your agency’s transit services. This workshop satisfies standards set by the Americans with Disabilities Act.
Mon. - Wed., Oct. 26-28
Instructor: Larry Currie, Mary Lee Spitz
Early Bird: $625 (register by Mon., Sept. 28)
Fee: $725
CEUs: 2.0
Program No. 4890-8559
Transit Workplace Behavior Series: Conflict Avoidance - Art of Maintaining Control
The transit environment can be an ideal breeding ground for the forces that create, intensify and perpetuate conflict. Even the most serene moment can suddenly be impacted by a variety of stressors – from the unexpected event on the road to the frustrations of unpredictable human moodiness – both inside the company and on the street.
Online Course Accessible: Nov. 2-30
Instructor: Randall Pine
Early Bird: $400 (register by Mon., Oct. 5)
Fee: $500
CEUs: 1.6
Program No. 4890-8569
Efficiencies in Paratransit Scheduling and Dispatching
Improve paratransit operation through efficient scheduling and dispatching methods. Calculate common performance measures and assess how attributes such as service area, policies and driver experience can affect performance. Learn to integrate performance measures from other providers to create your own benchmarks.
Online Course Accessible: Nov. 30-Dec. 18
Instructor: Peter T. Albrecht
Early Bird: $400 (register by Fri., Oct. 30)
Fee: $500
CEUs: 1.2
Program No. 4890-8567
