Saddled with an obsolescent CAD/AVL solution? Does your operations team lack training and spend too much time processing exceptions with your data? When you experience staff turnover is the learning curve too difficult to climb?
The team at CobbLinc in Georgia found themselves in this very predicament. They had outdated and unsupported solutions; new team members who required training that was not available; and inaccurate, unreliable data with which to make critical transit management decisions. The CobbLinc team knew they had a situation that had to improve quickly.
The CobbLinc team did its research and identified the CAD/AVL solutions they needed to ensure implementation success and improve ridership. They defined a solution with specific reporting requirements, training minimums, up-to-date dispatching, MDTs, wireless data transfer, real-time data feeds, a passenger app for bus tracking, interfaces with head signs and cameras, and long-term tech support.
Following a deliberate and well-defined procurement process, CobbLinc selected a partner who satisfied all these requirements; a partner who they believed would truly meet or exceed their expectations. Most importantly, they found a partner whose company culture was built around ensuring CobbLinc’s success.
In this case study, you learn who CobbLinc’s partner is, how they went from obsolete to state-of-the-industry, and how your organization can benefit from their experience.
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