Aaron Weinstein

Aaron Weinstein is the founder and executive consultant with Transit CX, a firm that helps transit agencies institutionalize a customer focus. He is also a prolific blogger on customer experience issues at TransitCX.org. For nearly four decades, he has helped transit agencies take an honest look at pain points riders talk about and put in place remedies to those pain points. 

As L.A. Metro's first executive officer for customer experience, he created one of the most comprehensive customer experience programs in the U.S., spawning over 100 initiatives and $200 million in investments to improve customer experiences. 

Prior to L.A. Metro, Weinstein served as Bay Area Rapid Transit’s (BART) chief marketing officer, where he created the BARTable relationship marketing program, negotiated innovative customer service partnerships with union leaders, and led customer engagement and design for BART’s $3 billion order of Fleet of the Future train cars.