Transdev has added the management of the Paratransit Eligibility Assessment and Travel Training Services to its portfolio, expanding its partnership with TriMet.
Transdev currently operates TriMet’s paratransit bus operations and its Operations Contact Center which includes the reservations, scheduling, customer service, and dispatch functions of TriMet’s LIFT program.
As part of its new Paratransit Eligibility Assessment and Travel Training Services contract, Transdev’s responsibilities include assessing the physical and/or cognitive abilities of new and existing LIFT applicants to use fixed route bus and MAX transit services, in compliance with the Americans with Disabilities Act (ADA).
“We are excited to leverage our extensive experience with paratransit and the related ADA eligibility process through our Mobility Options business line to further support our TriMet client,” said Sean Powers, vice president of Mobility Options. “We are proud of the relationship we have established with TriMet through providing safe, sustainable and reliable mobility solutions to our customers and look forward to bring even more value through this new contract.”
Through their Mobility Options by Transdev business line, Transdev helps clients further support their eligible passengers obtain the certification they need to access the appropriate ADA-designated transportation solution and ensure the qualification process is as seamless as possible.
“Transdev has proven to be a valued and innovative partner in serving LIFT riders experiencing disability. Finding new and improved ways to foster independence, opening doors to the freedom and independence inherent in transportation, we know Transdev will help TriMet LIFT elevate to the next level in service,” said Eileen Collins, TriMet’s director of accessible transportation programs.
“Our Mobility Options business, just like everything else we do, centers around our commitment to the passenger experience. By combining our technological expertise with our promise of providing outstanding customer service, delivering accurate and consistent determinations and achieving an efficient process – we have created a great offering, which will deliver positive results for our TriMet client and our new ADA passengers,” Powers said.
