First Transit

OH: First Vehicle Services Named 2014 Confirmit ACE Award Winner

First Vehicle Services announces the company has been awarded a2014 Confirmit ACE Award.

This award recognizes First Vehicle Services’ commitment to customers; dedication to safety; and achievement of the high standards the company sets for itself.

The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the First Transit’s rigorous application of customer experience processes and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.

First Vehicle Services earned the Confirmit ACE Award based on its two relationship surveys completed in 2013.

“This recognition serves to illustrate First Vehicle Services’ commitment to delivering the best customer experience possible,” said Senior Vice President Dale Domish. “We consider Confirmit an important partner in the ongoing success of our program.”

Brad Thomas, president of First Transit and First Vehicle Services, stated, “Our commitment to our customers and keeping them at the heart of everything we do is a core value of our organization. Our partnership with Confirmit is one more step we take to ensure that we are meeting the highest of standards.”

"First Vehicle Services is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results,” said Henning Hansen, president and CEO of Confirmit. “We are honored that First Vehicle Services relies on Confirmit for its customer experience initiatives, and look forward to continuing to support their program as it continues to evolve.”