Milwaukee County Transit System (MCTS)

WI: MCTS Launches Beta Test of Real-Time Bus Information

Milwaukee County Transit System (MCTS) is taking transit to the next level by providing real-time bus Information.

One route was launched as a beta test April 23. Everyone is able to access Real-Time information for Route 21.

Mike Giugno, managing director of MCTS and president of MTS, stated, "This is just one example of the technological enhancements we are providing to facilitate greater ease for those riding MCTS buses; it is a catalyst to increasing ridership."

One of the most anticipated projects, real-time Information, will significantly benefit riders by letting them know exactly where their bus is at all times. Route 21 is the first route to have been tested and approved for access. Over the next several months any needed operational tweaks will be made as additional routes will be shared on real-time. Each route has to be prepared and then tested for accuracy before it is made available to the public.

How it works

Using scheduled information and our existing GPS tracking system, real-time estimates when the next bus will arrive based on the last reported location. Passengers can access this information and know when it is predicted to arrive at a bus stop in real-time.

The company, Clever Devices, has been translating the raw data into a clean, usable feed that will power real-time tracking features through several mediums including website, mobile devices and phone system. Riders can choose the option most convenient to them to retrieve real-time Information including texting, calling or by going online.

When customers use a computer or mobile device to retrieve Real-Time bus information, they will see the MCTS Bus Tracker which has two viewing options. First option is a table which shows a list of routes and estimated bus arrival times. The second option is a map showing selected routes with bus icons revealing real-time locations of the buses.

Customers are also able to receive estimated arrival times by a texting or calling the information line.