SYSTRA announced that industry veteran Adrienne Taylor has joined the company as the new VP, Client Relations- West Coast. Ms. Taylor has over 25 years of railroad transportation experience in the western United States. She joined SYSTRA as the Vice President – Client Relations, West Coast, responsible for managing and remaining in close contact with SYSTRA's clients to gain a better understanding of their needs and working to resolve any client issues that may arise during the course of projects.
"The task before me is to assure that SYSTRA is the most preferred contractor by the transit and rail community," said an enthused Taylor. "It is essential that I convey to current and potential clients that SYSTRA has an operator's perspective, meaning we think about operations and maintenance in all our projects, whether planning, design, program management or construction management. SYSTRA already has a solid history of customer satisfaction so my job is furthering trust and goodwill by identifying any aspect of service delivery that expands the firm's reputation and ability to draw upon its significant resources and experiences."
Prior to joining SYSTRA, Ms. Taylor was the Senior Director, Commuter Partnerships, West for AMTRAK where she was responsible for negotiating and monitoring contractual agreements with commuter agencies and other business markets in order to create and maintain mutually beneficial relationships. Her expertise will be invaluable to the SYSTRA family as Amtrak is one of our major clients and Ms. Taylor's comprehensive knowledge will help us better serve them. Prior to her work at AMTRAK, Ms. Taylor was the Director of Marketing and Communications for the Southern California Regional Rail Authority and the Director of Rail Programs for the Orange County Transportation Authority. Ms. Taylor received her Bachelor and Master degrees at Bowling Green State University in Bowling Green, Ohio where she is a member and former National Executive Board Member of the Delta Theta Sorority for Public Service.