Cubic Transportation Systems, a business segment of San Diego-based Cubic Corporation, and an integrator of payment and information technology and services for intelligent travel solutions, has been awarded, through its Australian division, a three-year contract to provide expanded operations, maintenance of ticketing equipment, infrastructure and delivery of associated services for passenger rail operations in Sydney, Australia’s largest city.
The maximum value of the services to be provided by Cubic to RailCorp (Rail Corporation New South Wales) under the contract is expected to be approximately $65 million.The contract includes provisions to be extended with two one-year options for services.
“Cubic is delighted to have been awarded the contract, which not only continues our existing work but also expands the services we provide for RailCorp and its customers,” said Tom Walker, managing director of Cubic Transportation Systems Australasia. “We have enjoyed a long and constructive relationship with RailCorp in Sydney, which we value greatly. Cubic looks forward to working closely with RailCorp to bring improved ticketing services to Sydney commuters.”
Walker said the contract’s service level agreement will ensure that Cubic’s services meet RailCorp’s key goal of continually improving services for customers. It commenced on April 21, 2012, and includes a full range of operations and services for RailCorp’s Automatic Ticketing System.
The service level agreement measures system availability and service delivery against key performance indicators to promote continuous improvement and provide “world class” levels of services.
Benefits of the new contract are expected to include more efficient and effective management of ticketing, high levels of equipment availability and an improved customer experience.
Services provided by Cubic will include all maintenance for Cubic’s ticketing equipment including gates, vending and booking office machines, network fault monitoring and field service management through a Ticketing Services Control Centre (TSCC), and managing cash services at RailCorp’s CityRail and CountryLink stations.