American Logistics Company (ALC), a national passenger transportation management company, today announced that one of its contracted drivers, Gevorg Piloyan has received an "Exceptional Service Award" from the Special Needs Transit Advisory Committee (SNAC) of the Orange County Transportation Authority (OCTA). Mallory Vega, chair for the SNAC, presented the award to Piloyan during a quarterly meeting of the committee held on Tuesday, Feb. 28.
"We are pleased that OCTA's Special Needs Transit Advisory Committee has chosen to honor Mr. Piloyan for his exceptional service record," said Craig Puckett, president, ALC. "Since we began partnering with OCTA, eight of our drivers have been recognized by the Special Needs Transit Advisory Committee for providing exceptional service. We feel this both validates the ALC Coordinated Transportation Model, and provides proof of the positive impact that our driver selection and training programs are having on the level of service that we provide to our transit agency partners, and their special needs passengers."
Prior to serving passengers, all ALC independent contracted drivers receive sensitivity training, disability awareness, and passenger assistance techniques, as required by the ADA.
Since September 2011,Piloyan has worked with ALC as an independent contracted driver, providing transportation services for OCTA's ACCESS ADA Paratransit program. During that time, he has achieved an exceptional on-time performance rate of 95 percent, and was selected to receive the "Exceptional Service Award" based on the volume of positive comments submitted to the SNAC by his special needs passengers.
"Working with ALC has been one of the greatest experiences of my life," said Piloyan. "I take great pride in my work, and I am deeply honored to be recognized by OCTA for the exceptional service that I strive to provide to my ACCESS passengers."
The SNAC advises OCTA about issues that relate to OCTA fixed-route transit and paratransit services for customers with special transportation needs. Citizens representing a broad base of disabilities and senior citizens in the county, selected by the OCTA Board of Directors, comprise the 34-member committee.