William Spraul re-joined Metro as its new vice president of operations on Sept. 5. In this role, Spraul will be responsible for delivering Metro’s fixed-route, Access Paratransit and MetroNow! on-demand services to ensure operational excellence. This includes oversight of Metro’s operations staff and operators, as well as the Customer Care Center, Safety & Security, Risk and Performance Management departments.
In this role, Spraul will be responsible for delivering Metro’s fixed-route, Access Paratransit and MetroNow! on-demand services to ensure operational excellence. This includes oversight of Metro’s operations staff and operators, as well as the customer care center, safety & security, risk and performance management departments.
“I love helping people become successful and mentoring the next generation of transit leaders,” said Spraul. “I am very excited to be coming back home to Metro and I look forward to bringing new ideas to the table that will help us all get to the next level.”
Spraul has more than 35 years of transit operations management experience specializing in fixed-route transportation, maintenance and paratransit in both the private and public sectors. He most recently served as Region Vice President for Transdev North America, Inc. in addition to serving in transit leadership roles that include chief operating officer at the San Diego Metropolitan Transit System. He began his transit career with Metro in 1982 as Fleet Manager and served in maintenance and operations-related roles during his 30-year career at the agency, including leading the agency’s fixed-route service as director of transit operations.
“Bill is a talented transit executive with decades of experience. His leadership will be impactful as we continue working to reinvent Metro for the future,” said John Ravasio, Metro’s chief operations officer. “His previous years at Metro effectively positions him to get a running start in this role as he knows our people, our processes and most importantly the importance of delivering safe, reliable and quality service to our community each and every trip.”
