SH: In Boston, not only were they able to identify who the suspects were and get that information out to the media because it was a global event. In Maryland we had those pictures up along the main interstates within hours after they released it. So now, your perimeter has extended to several states; you can be in several different states by then with today’s transportation. [The suspects’] pictures were up across the US on the electric billboards. We wouldn’t have been able to do that without video, or without the electronics we have today. Because of technology’s complexities, jurisdictional boundaries are ceasing to exist. Originally when I started as a police officer I’d see a picture, make a photo lineup of six pictures, and then have someone identify who that person was. And then I’d have to go down and print that information and put it on flyers trying to identify a missing child or a suspect. Now within seconds we can take [the image] right off the video, connect it to who the victim was, and send it out to every car, and every person in that perimeter, within minutes.
Now think about that. That’s also increasing the trust between the community and law enforcement, because we’re more proficient about how we’re doing it. it’s not Sara describing what Sam Hood looks like, she’s showing the picture of who she’s actually looking for. So there are a lot of innocent citizens that don’t get impeded for what they were doing that day because there’s no confusion about who we’re actually looking for.
LET: You’re also improving the transparency between community and law enforcement.
SH: Absolutely. The transparency, I think is ideal. That’s the best way to say it. Secured Cities is also putting that word out to the community to say, look: This is why we’re doing what we’re doing; we’re educating the community. Look at the [successful end] to the Boston bombing—individuals are taking video all the time, and now they need repository of where to send that back. You know in that data is the XY coordinate of where they took that picture, so you can start putting out a map of where this picture was taken and at what time. Now you have a timeline in which to reconstruct that environment; you know exactly where to look for those surrounding pictures, and at what time and on what day. That helps you tremendously when you’re putting a scene back together.
As for transparency, it was a community member—a citizen—who took the picture. That’s the way the public/private partnership is really developing.
I really thought transparency was key, along with interoperability—from Federal down to local they were making sure there was one message, and that they were organized and verifying their information before they put it out. It was very labor intensive, but they did a very good job of explaining through the media what is actually transpiring, because they were doing a door-by-door search. To do a search like that in that large of an area is very labor-intensive. So it was good that they explained that to the community—where they were and what they were doing at that time.
LET: To what extent do you think social media assisted in that?
SH: Social media was huge; video right now is your foremost communication. Before it was radio. Now with video you’re seeing real-time situational awareness, you have real-time information. And with the mobility of social media or Twitter, you [can] confirm your information coming in.
You’re reducing what you have to do, but you now have a standard of proficiency that you never had before…because you have an executive looking at it through the eyes of their subordinate, and they can actually identify what someone’s doing. It’s safer for the public, it’s safer for the first responder, and it’s more proficient. You know as well as I do, it used to be whatever officer first got there, or first responder, just like a reporter, depends on their level of expertise of what level product you’re going to get. Now with video, you can actually have a level of proficiency that was never there before.
LET: How does that change the job of the law enforcement officer on patrol…all the information that comes easily, quickly, directly to his mobile device or car? Does it make him more streamlined or increase his workload?
SH: I think there’s a little give and take. First of all, yes, you have to verify your information. You’re more responsible because you’re getting more information in. You have to be able to multitask and understand what you’re actually looking at, and verify what it is. Just because someone takes a picture doesn’t mean that’s [who you’re looking for]. You can have a lot of trouble with that if you don’t verify your information.
LET: Anything else?
SH: The key is the interoperability—the governance we need to know and our public/private partnerships. Because they’re stakeholders they’re invested in it, and they want to know that their government’s giving them that level of service. Today in Baltimore City you can have an accident. Before you can even ask for help if you’re incapacitated, if we’ve caught it on video, help is already on the way. That’s the level of service we want. That’s the kind of service I want. And we’re closing in on the state, not just the city because we’re the hub, but we realize what happens immediately in our surrounding area also affects us.