Keeping Employees Safe

Chris Akiyama

Vice President of Sales

Seon Design Inc.

Terrorist threats, shootings and driver attacks dominate today’s news headlines. Most public transit organizations we work with are putting together detailed plans that use on-board surveillance technology to address those security concerns. These plans include not only equipping every bus in their fleet with a surveillance camera system, but increasing the number of cameras on each bus, integrating live GPS tracking, and enabling real-time video streaming to ensure driver and passenger safety at all times. Transit operators are demanding more from technology, and mobile surveillance suppliers like Seon have responded by developing sophisticated, integrated surveillance systems.

Digital video recorders (DVRs) are becoming more complex and intelligent to allow for activation of specificcameras based on certain events. For example, a camera positioned to capture the driver can be deactivated under normal conditions and activated when an incident occurs to record at high resolution, high frame rate and high image quality. This video quality has proven critical in investigations into driver attacks,and helped identify attackers. That same camera, along with associated audio, could also be chosen as the camera used to stream video in real-time in an emergency situation. And integration with various ITS components allows for the increase in security and safety for the driver, while leveraging existing ITS investments.

Enterprise-grade video management software makes video retrieval hassle-free with automatic Wi-Fi downloads and protects the chain of custody of sensitive footage through restricted access permissions. It delivers advanced DVR health reports, even including individual camera loss, and highlights system problems immediately to ensure capture of all on-board incidents.

Many transit agencies are facing increased demands for video from their exterior cameras to assist law enforcement in crime investigations. DVRs support multiple cameras to ensure complete coverage both in and outside the bus and those support high-definition cameras for detailed surveillance activities are also in demand.

Video playback software has advanced to support detailed security investigations, with a digital zoom feature to help in identifying and prosecuting perpetrators. The software allows you to see additional telemetry information recorded by the DVR such as GPS location, as you review the video. Videosynchronized with mapping software can be very useful in retrieving key details about onboard incidents, or pinpointing the exact location where a security breach occurred.

Live viewing capabilities of DVRs can assist in getting real-time information on what’s happening inside the bus in an emergency situation. Transit security personnel can tap into a live video stream from any camera on the bus from virtually anywhere — on the road or in the office — to troubleshoot life-threatening situations in real time. This live video streaming service has become critical in ensuring driver and passenger safety.

With advancements in image quality and DVR functionality, system health reports, live GPS tracking, and live video streaming, transit operators have the tools to ensure safety.

 

Jason Palmer

President

SmartDrive Systems

Working with increasingly tight budgets and limited resources, public transit organizations turn to video technology and analytics to gain better insights and performance measurements on how to improve fleet operations.

According to the National Safety Council, 23 percent of all collisions in 2011 involved mobile phone usage, resulting in 1.3 million collisions. In addition, a recent SmartDrive Distracted Driving Index study found mobile phone usage continues to be a top distraction at 27 percent among the most distracted drivers.

At SmartDrive, we provide an onboard system that collects information directly from vehicles and tracks distractions during speed-triggered events, such as sudden stops, hard cornering, aggressive acceleration and excessive speed. Applying predictive analytics to this database of audio, video and vehicle information provides fleets with focused individualized training and coaching programs for drivers.

Showcasing the causes of distracted driving among public transit drivers provides an opportunity to take note of exactly what is causing distractions. Using advanced technology to address those issues can help create a safer environment for everyone on the road.

 

John Rumage

Director of Commercial Sales Agency

Digital Ally Inc.

Digital Ally combines the capabilities of cameras and recording hardware with management and reporting software to drastically improve transit operator safety.

Some data recorders can utilize up to eight cameras, each of which can be set to automatically record and display a unique view to the driver based on different triggers.

For instance, when a vehicle is put into reverse, a camera mounted to the back of the vehicle can be set to automatically record and display. If a side door is opened or stop bar is raised, a camera looking down that side of the vehicle can be triggered. If the vehicle experiences hard braking, excessive acceleration, severe cornering or an impact, road and driver views can be simultaneously recorded. If the operator encounters problematic passengers, different manual recording options are also available to record inside the vehicle, including a covert footswitch.

Cameras have even been shown to calm dangerous passengers if they realize or are notified that they are being recorded.

Recorders can record on a constant loop in addition to capturing specific events, or the system can be set to only record triggered events along with up to 30 seconds before a recording was triggered. This allows the system to capture exactly what happened in any incident, including what caused the event, which is particularly useful to protect operators against accusations and false claims, identify when drivers require additional training, or capture dangerous behavior. The system can even be equipped to stream live events in dangerous situations.

Recorders are also integrated into a rear-view mirror so that they do not interfere with the driver’s line of sight or take up valuable space. The integrated monitor is hidden behind one-way mirror glass to remain invisible when not in use. The system also includes LED light indicators that provide real-time driver feedback, such as to remind a driver to slow down if they are performing a potentially dangerous maneuver.

GPS mapping and customizable, comprehensive reports provide insight into drivers’ training needs, dangerous geographic areas, equipment health status and much more. Being self-managed, software can conform precisely to the needs of the operator and does not require ongoing fees.

The detailed vehicle, driver, GPS map and event-trigger data recorded can be displayed during playback, giving an extremely insightful look into incidents. The software also allows notes to be added and important events to be marked in the recordings, all of which can optionally be visible when playing a recording for training purposes. Data, including custom user-added fields, can also be used for searching and retrieving recordings.

The result is a cohesive safety management solution that protects transit operators with proof against fraudulent claims for sizable litigation savings and job security; greatly reduced incidents for improved operator safety as well as reduced vehicle damage, maintenance, fuel and insurance costs; extensive data to identify risky behavior; valuable training examples; GPS tracking for route management and additional fuel savings; and more.

 

Rodell Notbohm

Founder and CEO Managing Partner

Apollo Video Technology

One of the best ways to improve operator safety is to install onboard public-view monitors.

Showing riders that they are being recorded is a prime deterrent to abusive, malicious or criminal activity toward operators and other riders.

Traditionally cameras were unobtrusive and monitors were installed in control centers, but high-resolution public view monitors are a desirable and cost-effective component of an integrated onboard surveillance system.

If passengers see themselves on camera, it significantly deters criminal behavior and when integrated with sophisticated management systems, will notify transit supervisors and law enforcement officials of an onboard incident.

Emphasizing the presence of surveillance equipment to passengers promotes an agency’s dedication to, and reputation for public safety.

 

Steven Spencer

Vice President of Transportation

HireRight

As mass transit continues to experience growth and as the economy improves, the need to find qualified operators with excellent safety records becomes a greater challenge for transit authorities. Developing an effective screening program that helps identify top candidates can improve both authority compliance and the quality of operators.

Start with identifying candidates who don’t meet basic requirements. There are a number of initial screens which can help identify unqualified hires rapidly. For bus operators, ordering a DAC Employment History File,Commercial Driver’s License Information (CDLIS) Plus and Pre-Employment Screening Program (PSP) screen, can help bus carriers identify unqualified drivers through timely and cost-effective screens.

Make sure to perform additional screening on your most promising candidates. Authorities then can expand the scope of a background check to include elements like motor vehicle records, employment verifications and drug and alcohol violation history verification, as well as an in-depth criminal background check based on the applicant’s residential history identified through a Social Security Number trace.

Make sure candidates meet requirements for drug, alcohol and health screening by performing a compliant pre-employment drug test to rule out users of controlled substances, and conduct the physical exam. Whether drug testing is performed in-house or by a provider, carriers need to be sure that regulatory requirements are strictly met.

By approaching a screening program in steps, agencies can hire the best operators and retain that talent.

 

Industry Forum goes to the front lines of the transit industry to get feedback on different topics relevant to passenger transportation — and we want to hear from you! If you have an idea for discussion or would like to voice your opinion, please contact Joe Petrie at joe.petrie@MassTransitmag.com.

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