With the increase in service as they push to staff the $6-million service enhancements, Cross says there’s quite a demand for that CDL, so expecting it right off the top was hurting them when recruiting people. Taking that barrier away, they’ve increased the number of applicants tremendously. Birch says they had an average of 40 new applicants a month and now it’s more than 800. “It’s almost to the point where we don’t know where to start.” He adds, “It’s a nice problem for us to have; it absolutely is.”
The change went into effect in December and March 11 was the first class that didn’t come with their CDLs. If they stay with IndyGo for a year after they graduate, they don’t have to pay back the cost, but for some reason if they leave before that year is over, there’s a contract in place where IndyGo recoups its costs.
Service Into the Future
With government having enough of a stigma of not being good stewards of taxpayer dollars, Terry says they’ve been working particularly hard to ensure they operate efficiently and effectively. “We might be a smaller system in comparison to other systems in our region … but we operate effectively and creatively.
“We’re under-resourced for a city our size, but we’re effectively using the resources we do have. We’re being creative with what we’re doing and we’re delivering a quality service.”