Lora Mallory has been a valuable part of providing safe and reliable transit service since 1997 when she began her transit career with Ryder/ATE as a customer service liaison. Mallory was promoted to operations specialist and in this capacity, she went to locations throughout the Midwest providing operational assistance and transforming herself into a system turnaround expert.
In less than three years, Mallory became the general manager for the Dumbarton Express, the provider of commuter service for the southernmost highway bridge crossing the San Francisco Bay. She transformed the system by focusing on safety and customer service and improved the overall safety, increased ridership and enhanced client satisfaction.
In 2002, Mallory became the general manager of Kern Regional Transit, in Kern County, Calif., the transit system in the third largest county in the contiguous United States.
Mallory took on the responsibility of running an audit team for First Transit in 2007, as director of Quality Standards and Review. With the quality work that Mallory did managing a national compliance team led to her to her current role where she mentors managers and runs new business opportunities for the region.
“I think it is important to get out and talk to the people that get the buses on the road every day ... the people keep the job both interesting and fun ... we are helping people to get where they need to be ... I think that it is important for the private sector and the public sector to recognize that our strength is in working together to create a cohesive mass transit system that is respected by all stakeholders ...”