Lauren Isaac joined Parsons Brinckerhoff in 2006 and in only five years, her role on projects grew from technical support to project manager or task leader. In 2010, she was named the manager of Transit Effectiveness and Management — a position in which she assists transit agencies across the United States to improve their asset management, capital planning and decision-making processes.
Isaac’s leadership potential and commitment were recognized in 2007 when Parsons Brinckerhoff created an Employee Engagement Leader position to enable her to spend 20 percent of her time leading internal company development activities. In that role, Isaac developed and led the implementation of a recruiting process which increased staff by 22 percent in the first cycle and produced a comparable increase in the second cycle.
Isaac also developed a Web-based internal project feedback tool that is now incorporated in the annual review process and developed a company-wide skills-based training program and established a company-wide mentorship program.
Currently, Isaac is leading the development of an asset management manual that defines best practice and provides implementation guidance for the U.S. transit industry. She also led the development of the implementation plan for the San Francisco Municipal Transportation Agency (SFMTA’s) Transit Effectiveness project designed to improve the speed and reliability of transit service in San Francisco.
“My parents used to take my sister and me on vacations and it was considered to be a “treat” to get to ride on the local transit system ... Trains and buses are not just ways to get around — they are part of a city’s history and essence ...”