As the general manager for Veolia Transportation’s Butte County Association of Governments (BCAG) contract in Chico Calif., Ibrahima Toure oversees a fixed-route/paratransit operation that employs 110 people and operates 70 vehicles.
Since joining Veolia, Toure has held many positions with the company. While he was the safety and training manager/IT specialist, he assisted the general manager in implementing Veolia’s customer service program, “Going4Green;” instituted the company’s safety policies and launched the company’s safety culture campaign; and trained bus drivers to meet both the client’s and the company’s high standards.
As the IT specialist, he was crucial in assisting with the implementation of GFI fareboxes in fixed-route and paratransit buses and installation and implementation of Apollo Digital security cameras throughout the fleet.
As assistant general manager Toure was responsible for updating the administrative procedures of the division, including cash handling, paratransit scheduling, customer service (call handling), and driver handbooks/paddles. Toure completed these tasks favorably and with the implementation of the updates, helped direct the division to a more efficient and employee-friendly place of business.
As general manager Toure has become invaluable in the installation and implementation of a Mentor computer-aided scheduling, dispatching and AVL/GPS system for both the fixed-route and paratransit fleets and instrumental in assisting with the installation, programming, troubleshooting and implementation of the entire AVL/GPS package.
“... As time went on I found out just how complex and interesting the transit industry truly is ... Over the years my appreciation grew as I had the opportunity to develop and mentor employees ... Without the work that we do every day, the people that rely on us would not be able to accomplish all that they do.”