Allison Ledford leads Greater Dayton Regional Transit Authority’s (RTA) largest business unit, overseeing fixed-route and paratransit bus operations as well as the RTA’s unified call center and paratransit certification center.
Ledford played a lead role in consolidation of the management of fixed-route and paratransit operations into a unified command and control function, including establishment of a single communications center, cross training of supervision and combining operator groups. This led to a reduction in management staff, a more cohesive employee group and new efficiencies in street service by utilizing paratransit buses to support fixed-route service interruptions.
Ledford authored and implemented a “Free on Fixed Route” experiment to mainstream paratransit users onto fixed-route services, reducing paratransit costs by more than $250,000 each year. Her efforts were critical to reducing casual absenteeism from 29 percent to an average of 8 percent over a three-year period.
Ledford began her career in transit at South East Area Transit as a dispatcher in 2000. She served as risk manager for SEAT until 2004. She accepted a position with First Transit Inc. in 2004 at the Transit Authority of Northern Kentucky as director of Administration and Finance. In 2007, Ledford accepted the position of director of Paratransit Services with Greater Dayton RTA and became operations director in October 2008.
“I believe the most rewarding part of my job is knowing that my team and I are working together to meet the transportation needs of customers that may not otherwise have any other way to get to work, school, medical appointments and recreational activities.”